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Refund Policy

Refund & Return Policy

D-lightning GmbH
Glehner Weg 84, 41464 Neuss, Germany
www.d-lightning.com
info@d-lightning.com

Last updated: 29.11.2025

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1. General Information

This Refund & Return Policy describes the conditions under which customers may return products and request a refund from D-lightning GmbH.
Your legal rights under German and EU consumer protection laws remain unaffected.

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2. Right of Withdrawal (EU Consumers Only)

If you are a consumer (not a business customer), you have the right to withdraw from your purchase within 14 dayswithout providing any reason.

Withdrawal Period

The 14-day period begins on the day:

  • you or a third party you designate (other than the carrier) receives the goods,
    or

  • in the case of multiple shipments, when the last item is delivered.

How to Exercise Your Right

Send a clear written statement (e.g., email) to:

D-lightning GmbH
Email: info@d-lightning.com
Address: Glehner Weg 84, 41464 Neuss, Germany

You may use the standard withdrawal form (available upon request), but it is not required.

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3. Return Conditions

To qualify for a return:

  • The product must be unused, undamaged, and in its original packaging (unless the defect occurred through normal inspection).

  • All accessories, manuals, or included components must be returned.

Returns that do not meet these conditions may result in:

  • a partial refund, or

  • rejection of the return.

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4. Non-Returnable Items

The following items cannot be returned unless defective or required by law:

  • Custom-made or personalized products

  • Items that were opened and cannot be resold for hygiene reasons

  • Digital products once downloaded or accessed

  • Services already provided or partially completed

If you are unsure whether a product qualifies, you may contact us before ordering.

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5. Return Shipping

Unless otherwise agreed or required by law:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping method, as we cannot refund items lost in transit.

If the product is defective, incorrect, or damaged on arrival, we will cover return shipping costs.

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6. Inspection & Processing of Returns

Once your return is received and inspected, we will notify you by email.

Processing time:

Refunds are usually processed within 7–14 business days after we receive the returned item.

Refunds are issued via the original payment method unless otherwise agreed.

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7. Partial Refunds

Partial refunds may be granted if:

  • The item shows signs of use

  • Parts are missing

  • The packaging is damaged

  • The return request is made outside the withdrawal period (if accepted at our discretion)

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8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 7 days of receiving the order at info@d-lightning.com.

  2. Please include:

    • Order number

    • Description of the issue

    • Photos (if applicable)

We will provide a replacement or a full refund, depending on availability and customer preference.

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9. Cancellations

Orders may be cancelled before shipping at no cost.

Once the order has been shipped, cancellations must be handled through the standard return process.

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10. Refund Exceptions

Refunds may be refused if:

  • The customer intentionally damaged the product

  • The item is returned without authorization

  • The product is returned after an excessively long delay

We will always comply with applicable consumer protection laws.

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11. Contact Information

For questions regarding returns or refunds, please contact:

D-lightning GmbH
Glehner Weg 84
41464 Neuss
Germany
Email: info@d-lightning.com
Website: www.d-lightning.com

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